Frequently Asked Questions (FAQs)

Welcome to our FAQs section! Here, you'll find answers to the most common questions about NOVA. If you need further assistance, feel free to contact our 24/7 support team.

1. What is NOVA?

NOVA is a global online store offering high-quality, trendy, and winning products with fast shipping and a money-back guarantee.

2. Do you ship worldwide?

Yes, we offer worldwide shipping to ensure our customers can enjoy our products no matter where they are.

3. How long does shipping take?

Shipping times vary by location. On average, orders are delivered within 7-15 business days.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor your package.

5. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.

6. Can I change or cancel my order?

Orders can be changed or canceled within 12 hours of placement. Contact our support team as soon as possible.

7. Do you offer a money-back guarantee?

Yes! We offer a hassle-free money-back guarantee if you are not satisfied with your purchase.

8. What if I receive a damaged or defective item?

Contact our support team with photos of the damaged item, and we will resolve the issue with a replacement or refund.

9. How secure is my payment information?

We use industry-standard encryption and security measures to protect your payment and personal information.

10. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter and follow us on social media to stay updated on exclusive deals and promotions.

11. What if my order hasn’t arrived?

If your order is delayed beyond the estimated delivery time, please contact our support team for assistance.

12. Do you provide order confirmation?

Yes! After placing an order, you will receive a confirmation email with your order details.

13. Can I return an item if I don’t like it?

Yes, we accept returns within 30 days of delivery. The item must be unused and in its original packaging.

14. How do I contact customer support?

You can reach us via email, live chat, or our contact form on the website. We are available 24/7!

15. What makes NOVA different?

We focus on high-quality products, fast shipping, and excellent customer service to ensure a seamless shopping experience.

Still have questions? Contact our support team – we’re happy to help!